FAQ related to our online store of fresh fruits from Spain - Orders
The order can be done by phone or via our online shop.
For telephone orders you may call one of the following numbers (+34) 608 800 337.
You can also send an email to firstname.lastname@example.org with your order.
If you are our customer already (Registered):
Tell us your name or username, the product you want. Phone or mail orders have to be pay by bank transfer.
We CAN'T accept card details by phone or make the PayPal or credit card orders for you due to privacy law restrictions.
If you are NOT our customer yet (New Customers):
We need the following details: Name, address, Zip code, City or State, mobile or phone number, product-quantity (bank transfer payment).
In Comenaranjas we currently have five payment methods: Card payment, PayPal, Cash on delivery, bank transfer and online banking transfer.
We recommend payment by card or PayPal for being easy both for you as customer as for us to immediately receive and prepare your order.
If you choose this payment method you will be redirected to our "SERMEPA" TPV payment where you can use your credit card to pay in a secure environment.
If your card is not accepted you may use PayPal to pay by this method also.
The most common and secure payment on the net.
You may pay us to the following account:
Bank holder: Simpatía Agraria, S.L.
IBAN: ES17 0075 1329 1906 0004 4568
Please indicate your Name and last name as well as the order number so we can proceed as soon as possible to the shipment of your order.
Online Banking Transfer
Online banking transfer from Sofort Banking. An easy way to make transfers without having to go to the bank, without registering and without commissions for you. You only need your details to make online transactions which your bank will provide.
Cash on delivery (only to Spain)
Payment by hand to the transport. Please remember to have the exact amount of money for your order. This payment method has a fee of 2 € per order.
If you want to recieve your order each X days please contact us with the details at email@example.com
Our system sends an invoice upon delivered order, please check your SPAM folder. If you don't receive it please contact us and we will send it by email to you.
When you introduce your card details is your bank who accepts or denies the payment, our system will send you a message whether your order is changed to confirmed (payment completed) or cancelled (payment rejected). It may occur that you don't receive any message and your order and payment remains pending.
If your order is pending or cancelled it may be due to one of the following reasons:
- Digits introduced were incorrect.
- Code introduced was incorrect.
- Your cart is not enabled to purchase online (please contact your bank).
- You lost internet connection at the process of payment or experience technical difficulties with your pc.
If none of these solve the problem please contact us and we will try to help you.