When you introduce your card details is your bank who accepts or denies the payment, our system will send you a message whether your order is changed to confirmed (payment completed) or cancelled (payment rejected). It may occur that you don't receive any message and your order and payment remains pending.

If your order is pending or cancelled it may be due to one of the following reasons:

1. Digits introduced were incorrect.
2. Code introduced was incorrect.
3. Your cart is not enabled to purchase online (please contact your bank).
4. You lost internet connection at the process of payment or experience technical difficulties with your pc.

If none of these solve the problem please contact us and we will try to help you.