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Sale of Oranges, Clementines and Gourmet Products

Here you will find answers to common questions and doubts about our website, the fruit, orders and deliveries etc. All you need to help in the use of our online shop.

If you don't find answers here don't hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or via phone:

(+34) 608 800 337 - WhatsApp available


Frequently asked questions

Contact numbers and office hours

Monday to Friday from 9:00h to 14:00h and from 16:00h to 18.00h
(+34) 608 800 337

What is the difference between juice and table oranges?

There is no difference in origin and quality as they come from the same trees. We select them by their size and skin. The better presence is catalogued as "table" and the rest as "juice".

Most of the varieties of the navel group are valid both for table and juice oranges.

Shipping areas

  • Andorra
  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Holland
  • Ireland
  • Italy
  • Luxembourg
  • Portugal
  • Spain (including Balearic Islands)
  • Sweden
  • United Kingdom
  • Vatican City

Check shipping costs per zone.

Shipment dates and transit time

International (Portugal, Andorra, zone 1 - 2) and Balearic Islands

Orders for Balearic islands and international are send from Valencia (Spain) each Monday evening with freshly picked fruit, they arrive to destination in 2-3 days.

Spain main area

Monday, Tuesday, Wednesday and Thursday we harvest and ship fresh fruit.

Orders made before 10 am approximately in harvest days are shipped in the next delivery date in less than 48 hours by urgent transport (less than 24 hours if there is no incidence), once the fruit is harvested and always when the climate conditions allows it.

Therefore you will receive your order in less than 48 hours from shipment day.

How to maintain the oranges in optimum conditions and how long do they last?

It is not necessary to preserve them in the refrigerator, they can be kept at room temperature perfectly. Please remember to avoid hot spots (near radiators, stoves, or sunny areas).

Upon receiving the box is very important to separate them in two or three ventilated locations as fresh as possible, this way they will be kept in better conditions and last longer.

Being freshly harvested oranges they can last 10 days or more without problems.

Card or PayPal payment appears as pending or cancelled

When you introduce your card details is your bank who accepts or denies the payment, our system will send you a message whether your order is changed to confirmed (payment completed) or cancelled (payment rejected). It may occur that you don't receive any message and your order and payment remains pending.

If your order is pending or cancelled it may be due to one of the following reasons:

  1. Digits introduced were incorrect.
  2. Code introduced was incorrect.
  3. Your cart is not enabled to purchase online (please contact your bank).
  4. You lost internet connection at the process of payment or experience technical difficulties with your pc.

If none of these solve the problem please contact us and we will try to help you.

Need an invoice?

Our system sends an invoice upon confirmed order, please check your SPAM folder. If you don't receive it please contact us and we will send it by email to you.

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Orders and Shipments

Ordering

The order can be done by phone or via our online shop.

For telephone orders you may call one of the following numbers (+34) 608 800 337.

You can also send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with your order.

If you are our customer already (Registered):

Tell us your name or username, the product you want. Phone or mail orders have to be pay by bank transfer.

We CAN'T accept card details by phone or make the PayPal or credit card orders for you due to privacy law restrictions.

If you are NOT our customer yet (New Customers):

We need the following details: Name, address, Zip code, City or State, mobile or phone number, product-quantity (bank transfer payment).

Payment methods

In Comenaranjas we currently have five payment methods: Card payment, PayPal, Cash on delivery, bank transfer and online banking transfer.

We recommend payment by card or PayPal for being easy both for you as customer as for us to immediately receive and prepare your order.

Card Payment

If you choose this payment method you will be redirected to our "SERMEPA" TPV payment where you can use your credit card to pay in a secure environment.

If your card is not accepted you may use PayPal to pay by this method also.

PayPal

The most common and secure payment on the net.

Bank Transfer

From Spain:

You may pay us to the following account:

Bank: SabadellCAM
Bank holder: Simpatía Agraria, S.L.

IBAN: ES17  0075 1329  1906 0004 4568

BIC: POPUESMMXXX

 

Please indicate your Name and last name as well as the order number so we can proceed as soon as possible to the shipment of your order.

Online Banking Transfer

Online banking transfer from Sofort Banking. An easy way to make transfers without having to go to the bank, without registering and without commissions for you. You only need your details to make online transactions which your bank will provide.

Cash on delivery (only from Spain)

Payment by hand to the transport. Please remember to have the exact amount of money for your order. This payment method has a fee of 1 € per order.

Periodic shipments

If you want to recieve your order each X days please contact us.

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Why choose us?

- Natural fruit from Valencia
- No post-harvest residue
- Naturally sun-ripened
- Direct from the orchard
- Best price on the net

Contact Info

  • Frutas Serrador S. L.
  • info@comenaranjas.com
  • (+34) 608 800 337 - WhatsApp

Comenaranjas cierra durante el mes de agosto. Volveremos a abrir el 1 de septiembre